Dav Pet Lovers

Privacy policy

Your private information is absolutely safe with Dav Pet Lovers. However, we request you to provide only accurate information to avoid miscommunication or other probable disputes. If you refrain from giving the necessary details, we will be unable to offer you the desired services.

We are not liable for any damages caused due to any of your information to any third party. Any information accessible by the public is not considered to be confidential. Therefore, the responsibility to publish such details on a public platform rests only with you. Our company does not consider such personal information open to the public under the purview of our Privacy Policy.

Customers should be aware of the risks involved with the disclosure of confidential information publicly. Any third party can access and misuse such information to fulfil their personal interests. We are, in no way, be held responsible for such loss or damage.

The information that you must share with us is mentioned hereunder:-

1. Accurate information about the user is necessary at the time of registration on our website. Dav Pet Lovers seek general information like name, address, place of delivery, mobile number, email address, any specific information, etc. You should also share your recent coloured photograph to complete the registration process.
2. Share the transaction details on any of your social media accounts where you have mentioned or shared about Dav Pet Lovers like Facebook, Instagram, etc.
3. If you provide any information and register through Authentication Service via any social networking platform, we will have all the rights to access and preserve such information. The identity information can be available on multiple platforms like Google, Facebook, etc. Dav Pet Lovers can use any of such "identity information" that you share from your account with us.
4. Please verify the terms and privacy policy before signing the agreement with Dav Pet Lovers. We get permission to store and use any of your personal information, which you may disclose to the public or share during registration. However, we believe in transparency and use the same in the manner only as stated in our Privacy Policy. Our company always maintain consistency while dealing with the user's information.

Cookies and IP Addresses

We have the right to report your browsing information to our advertisers. Additionally, our operators may also collect crucial details on your operating system or IP address for System Administration. This is for designing the cookies to send notifications depending on your browsing patterns. We may collect these details from your Facebook account also.

Information We Disclose

1. Legal Information: We utilise or disclose the user information for the purpose of complying with any law, in complete good faith. Dav Pet Lovers is a legal entity and ensures display of only authentic information as needed by the respective governing bodies and authorities.
2. Social Media: Explicit permission of the user must be there if we decide to disclose any user information on social media. However, we share only the information that the user elects to share on social media, after connecting with our website. If you are not ready to share these details, you may alter your account's privacy settings.
3. Other Details: Our company has reserved rights for disclosing user information, which is essential to protect ourselves from third-party allegations or other precautions. We can use them, in good faith, as a defence for any unlawful or fraudulent use of our name and to protect the integrity of Dav Pet Lovers.

Shipping and Delivery Policies

Dav Pet Lovers serve only in the Indian subcontinent. Our shipping mode includes speed post and domestic couriers. However, we are not responsible for any delay on the part of the courier company or postal authorities. We deliver according to the respective norms of the postal authorities or courier company and ship the items within 5 to 7 business days. Besides, we agree to send the consignment to the concerned courier company or post office within 10 days of receiving the order.

Note: Shipping Charges are Free for orders above Rs. 500.

Cancellation Policy

We have a Standard Cancellation Policy to handle the cancellation of any order. It can be on our part or from the side of the user.

Cancellation by Dav Pet Lovers

We reserve the right to cancel or not accept orders for valid reasons or non-receipt of complete and accurate user information. Our company may refuse to accept any order deviating from our policies or for the presence of other inaccuracies. If we suspect fraud, we may require you to produce additional information so that we can accept the order. In such cases, our executives will contact you through email or phone to verify such further information. Non-receipt of cash or non-presentation of the cheque within 48 hours of placing the order will hold the order cancelled.

Cancellation by the Customer

We have a policy of 100% refund on cancellation of the order before shipment. However, the order will be eligible for replacement if you cancel the order after shipment or after you receive the product. Our Customer Support team will guide you when you want to cancel the order after shipping.

Refund and Replacement Policy

Contact our Customer Support team to replace any item received as Defective. However, you should lodge the request within 30 days of receiving the order.

You may also Return the product in the following cases:-

• Item damaged in transit
• Defective item received
• Receipt of the wrong item
• One or more products are missing

After verifying the matter, we promise to refund the entire amount in such cases. Our company will process the refund maximum within ten working days. It may take a few more days in case of a Cheque Deposit or Demand Draft.

Customer Care Contact

Dav Pet Lovers

Email: contact@davpetlovers.com

Address: Dwarka, Sector 7. New Delhi-11075